Eine falsche Parkgebührenaufforderung

Ich habe Ihnen am 11. Dezember eine E-Mail an „Customerservice@apcoa.com“ geschrieben, jedoch bis jetzt keine Antwort erhalten. Ich füge Ihnen eine Kopie von dem bei, was ich geschrieben habe:

Dear Customer Support Team,

I received an email from you stating that I parked my car at Augsburger Straße on the 11th of December for more than 9 hours and you sent me a receipt, I was at work in Niederlehme the entire day, from
7:30 AM until 18:30. There is a big mistake somewhere, and I hope you can sort this out for me as soon as possible.

The information you sent me about the parking is as follows:

Thanks for choosing APCOA FLOW, ******.
Name : ****** ******
Address : Weizenweg 18 , 15749 , Mittenwalde , Germany
Parking session details : Augsburger Straße
Parking Session ID : #22546968

11 Dec, 2023 08:15:24
11 Dec, 2023 17:39:18
duration 09 hours 23 mins 54 secs
profile name PERSONAL
card type DE6916XXXXXXXXXXXXXXXX
discount Promo Code NA
10501 Berlin, Augsburger Str. 28.06.23 :


****** ****** <******@gmail.com>

Dec 11, 2023, 7:36 PM (5 days ago)

to Customerservice
Dear Customer Support Team,

I received an email from you stating that I parked my car at Augsburger Straße on the 11th of December for more than 9 hours and you sent me a receipt, I was at work in Niederlehme the entire day, from
7:30 AM until 18:30. There is a big mistake somewhere, and I hope you can sort this out for me as soon as possible.

The information you sent me about the parking is as follows:

Thanks for choosing APCOA FLOW, ******.
Name : ****** ******
Address : Weizenweg 18 , 15749 , Mittenwalde , Germany
Parking session details : Augsburger Straße
Parking Session ID : #22546968

11 Dec, 2023 08:15:24


11 Dec, 2023 17:39:18
duration 09 hours 23 mins 54 secs
profile name PERSONAL

card type DE6916XXXXXXXXXXXXXXXX
discount Promo Code
NA
10501 Berlin, Augsburger Str. 28.06.23 :
VAT (19.00%) :
Discount Applied :
Total :

€ 24.37
€ 4.63
€ 0.00
€ 29.00

If this issue will not be resolved, then I will kindly ask you to immediately stop my APCOA FLOW account.

Looking forward to your kind reply.

Best regards,

****** ******