Geld abgebucht, keine Bestätigungsmail (auch nicht im Spam), kein boarding pass

Question

Geld abgebucht, keine Bestätigungsmail (auch nicht im Spam), kein boarding pass

Beantwortet
03 Okt 2022
#423947
217

Am 30 Juli 2022 habe ich einen Flug von GVA nach CPH (15-17 August) gebucht. Das Geld wurde von meiner Kreditkarte abgebucht. Ich habe keine Bestätigungsmail erhalten (auch nicht im Spam). Ich musste über einen anderen Anbieter buchen. Bis heute gab es keinerlei Kommunikation. Bitte überweisen sie das Geld zurück.

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**Antwort von Travelgenio** · Answer 1 · 03-10-2022 um 20:53 Uhr

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case and come back to you with further details.

Thanks

**Antwort des Verbrauchers** · Answer 2 · 05-10-2022 um 18:09 Uhr

Unfortunately Travelgenio keeps claiming that they have sent the confirmation E-Mail but are not willing to provide sufficient proof for that claim. I asked to fwd the confirmation E-Mail showing the time stamp, sender and receiver. They ignore that request and just send a mail body template. I am a computer scientist and able to tell if i received an E-Mail or not and yes, that includes checking the Spam folder. Interestingly enough, there are many claims of people not receiving the confirmation mail.

For sake of completeness: they did send out the boarding pass 2 weeks after the booking and taking the money but by that time we booked the same flight with another provider as we were left in the dark on our order.

Please spare us the legal path and refund the money.

Thanks

**Antwort von Travelgenio** · Answer 3 · 06-10-2022 um 17:32 Uhr

Dear customer,

We have been informed that our colleagues have contacted you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up your query with them through the e-mail thread #5608228: TRAVELGENIO /// Response to your request.

Thanks and regards

**Antwort von Travelgenio** · Answer 4 · 06-10-2022 um 17:35 Uhr

Dear customer,

We have been informed that our colleagues have contacted you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.

Remind if you want to check your booking with SAS, you have to enter the code U78PL8 and your surname ******.

We kindly ask you to follow up your query with them through the e-mail thread #5608228: TRAVELGENIO /// Response to your request.

Thanks and regards

**Antwort des Verbrauchers** · Answer 5 · 06-10-2022 um 19:49 Uhr

I repeat, this flight is in the past and we had to book another ticket so the booking code and e-tickets are of no use anymore. The point is that you did not send a confirmation E-Mail on July 30th.

Please either send me adequate proof that you have sent the confirmation E-Mail (fwd original email with correct time stamp or show smtp logs) or refund the money.

Best

**Antwort von Travelgenio** · Answer 6 · 07-10-2022 um 13:12 Uhr

Dear customer,

We have been informed that our colleagues have contacted you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.

Remind if you want to check your booking with SAS, you have to enter the code U78PL8 and your surname ******.

We kindly ask you to follow up your query with them through the e-mail thread #5608228: TRAVELGENIO /// Response to your request.

Thanks and regards

Geld abgebucht, keine Bestätigungsmail (auch nicht im Spam), kein boarding pass

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