Enquiry

My name is ****** ****** , resident in Luxembourg . Me and my wife , Kemp Caroline , flew to Istanbul on 25 December 2023 and were supposed to fly on from Istanbul to Dubai . After a while we were informed that the flight to Dubai was delayed , more than 4 hours in total .This shoult be the flight number TK758 . I read on the Internet that you can request compensation for 3 hours or more . The EU Passenger Rights Regulation governs the rights of passengers in the event of flight problems. If you arrive at your destination airport with a delay of more than three hours, you may be entitled to a compensation payment. The amount of the payment depends on the distance travelled and is €250, €400 or €600. The ticket price is irrelevant for the compensation. After we were supposed to take off I had a broken seat on the plane (05J , Business Class). It did not work via the control buttons, but with the help of a stewardess it could then be manually brought into the reclining position, but not completely for sleeping. To put it upright again, it also had to be raised again using buttons under the seat. In general, there seems to be a problem with the seats (business class) . On our return flight from Dubai to Istanbul on 5 January 2024, several people also had operating problems with their seats . One person even changed seats, but we were not affected this time . We have been flying with Turkish Airlines for years and have always been very happy with the aircraft , the facilities and the friendly service , as well as their food . So we were very surprised that there were so many problems . Therefore I ask you here the question whether we will be compensated for the inconvenience . Attached I also send you our flight tickets etc . In the event that we should receive compensation, I hereby inform you of my account.
Sparkasse Luxembourg :
IBAN : LU20 0019 5303 4351 3000
BIC Code : BCEELULL
Despite this year's inconveniences, we will continue to plan our holidays with Turkish Airlines.
Whit kind regards
****** ******
******@pt.lu