CANCELLATION - 12380024376

Sehr geehrte Damen und Herren,

ich habe für mich und eine Freundin eine Reise von Wien nach Venedig über opodo gebucht.
nun bekomme ich seit gestern regelmäßig Emails vom Hotel, dass wir stornieren sollen und es Probleme gibt und folgende keine gute Unterkunft.

meine frage ist nun, was soll ich in diesem fall tun?
gibt es irgendeine andere alternative oder möglichkeit? (anderes Hotel)
oder wenn ich meine Reise stornieren kann, was passiert dann mit meinem Flugticket?
Gibt es bei diesem Preis eine andere Möglichkeit?


'' Dear Guest,
We would like to inform you about potential works scheduled by the Venice municipality during the dates of your reservation. These operations, concerning the public sewage system, will take place in proximity to our establishment and, although beyond our control, might lead to inconveniences.

Such activities could result in noise, odors, or temporary interruptions of essential services such as electricity or water. Although we can't guarantee these disturbances, we find it our responsibility to notify you.
To ensure you a quality stay, we offer the option to cancel your reservation without any penalties, receiving an immediate 100% full refund. If you prefer, we can also adjust the dates of your stay.

Cancellation and Full Refund Procedure
·
If you've booked through Booking.com or Expedia.com, we encourage you to initiate the cancellation using the "Request No-Penalty Cancellation" feature in the app or on the website. Upon your request, our team will promptly approve and process the immediate refund.
· For bookings made through other platforms, we provide the option for a refund via bank transfer. Please share your banking details with us to facilitate the payment.
We acknowledge the inconvenience this might cause and sincerely appreciate your understanding. As a gesture of gratitude, we're offering you a voucher, code MSV93842, valid for a future stay for you or acquaintances, granting a 50% discount on both our hotel and restaurant.

For assistance or further clarifications, and to proceed with a no-penalty cancellation, our team stands ready to help.
info@hotelmessner.com
+39 351 397 6988
We kindly request your prompt response on this matter.
Warm regards
Frontdesk and Reservation Department''