Terrible customer service

Disappointed with my experience with @Lufthansa! Last year, I missed my connecting flight in Frankfurt due to a delay of the previous flight. Consequently, I had to stay overnight and completely rearrange my plans for the following days. To my delight, I was promised compensation, which, unsurprisingly, never found its way into my bank account. After countless calls and emails, it took a whole nine months for a service representative to finally acknowledge my case. But that was just the beginning of my frustration.

Lufthansa’s customer service department actually had the audacity to scrutinize every single item of my expenses incurred during my unexpected overnight stay. As if staying in an expensive city like Frankfurt wasn’t aggravating enough, the airline refused to reimburse my justified costs, citing ludicrous reasons like some of the items, including headphones and cables, not falling under their reimbursement policy. I had to purchase them because, inconveniently, I had to work from the hotel the next morning and didn’t have my work equipment with me. I had assumed I would already be back home by then.

After this prolonged battle, I really have no desire to engage with Lufthansa any further. Not only did my flight delay result in a highly unpleasant experience with Lufthansa, but it was further compounded by their abysmal customer service. It’s truly laughable that after waiting nine months for my money, we’re now haggling over individual items, and Lufthansa is trying to pinch every penny…

It’s shocking how Lufthansa treats its customers, especially after such disappointing incidents. As a long-time customer, I expect more respect and accountability. It’s time for Lufthansa to not only view their customers as sources of revenue but also to provide them with the service they deserve. #LufthansaFail #Disappointed #CustomerServiceFlop”