Huawei unfreundlich

Sehr geehrte Herr Zoran Bulbic,
finden Sie ihre Tonart nicht ein wenig Kundenunfreundlich?
Ich würde mal darüber nachdenken, vielleicht nicht im Kundenbereich zu arbeiten.
Gruß ****** ******
Schade das ich Sie nicht bewerten kann.
Bitte um eine Stellungnahme.
Betreff: RE: SR NO. 11660916 - Private Customer - 10KTL-M1-EU - Udate


Hallo,

Ich sage Ihnen noch einmal, dass wir nicht berechtigt sind, Ihre Geräte zu aktualisieren. Bitte wenden Sie sich an Ihren Installateur, um das Update durchzuführen.

Mit freundlichen Grüßen,


Zoran Bulbić (Service Engineer, Romania TAC)

Service Hotline https://digitalpower.huawei.com/en/contact.html
<image001.png>
Helpdesk Leader– Corina Pirvu corina.elena.pirvu@huawei.com

This e-mail and its attachments contain confidential information from HUAWEI, which is intended only for the person or entity whose address is listed above. Any use of the information contained here in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!

Privacy Notice:
Huawei Technologies S.R.L. respects your privacy. We may collect the information and personal data you provide to us and the content of messages you deliver to us for customer service support by email and/or telephone calls. Such personal data includes name, enterprise name, contact information (email address, phone number and address), device name or model and device identifier( serial number). This information you provided to us will be used for contacting you and handling your technical service request. If further device/network analysis is required, we will also collect your device logs, IP addresses. For more details, including your privacy rights and the applicable retention periods, please see our Privacy Policy.



From: ****** ****** <bsch96@t-online.de>
Sent: Monday, January 29, 2024 3:29 PM
To: Zoran Bulbic <zoran.bulbic@huawei.com>
Subject: Re: SR NO. 11660916 - Private Customer - 10KTL-M1-EU - Udate

Hallo bitte alle Komponenten Updaten.
Zugriff wird hiermit erlaubt.
<image002.png>
<image003.png>
<image004.png>
Von meinem iPhone gesendet


Am 29.01.2024 um 14:19 schrieb Zoran Bulbic <zoran.bulbic@huawei.com>:


Hallo,

bitte lassen Sie uns wissen, ob wir Ihnen in Bezug auf das unten stehende Thema weiterhelfen können. Wir danken Ihnen im Voraus für Ihre Antwort.
Bitte beachten Sie, dass wir, wenn Sie nicht auf diese E-Mail antworten, den Fall SR als abgeschlossen betrachten und einen neuen/verwandten Fall eröffnen werden, falls weitere Unterstützung benötigt wird.

Wir danken Ihnen im Voraus,

Mit freundlichen Grüßen,


Zoran Bulbić (Service Engineer, Romania TAC)

Service Hotline https://digitalpower.huawei.com/en/contact.html
<image001.png>
Helpdesk Leader– Corina Pirvu corina.elena.pirvu@huawei.com

This e-mail and its attachments contain confidential information from HUAWEI, which is intended only for the person or entity whose address is listed above. Any use of the information contained here in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!

Privacy Notice:
Huawei Technologies S.R.L. respects your privacy. We may collect the information and personal data you provide to us and the content of messages you deliver to us for customer service support by email and/or telephone calls. Such personal data includes name, enterprise name, contact information (email address, phone number and address), device name or model and device identifier( serial number). This information you provided to us will be used for contacting you and handling your technical service request. If further device/network analysis is required, we will also collect your device logs, IP addresses. For more details, including your privacy rights and the applicable retention periods, please see our Privacy Policy.




From: Zoran Bulbic
Sent: Wednesday, January 24, 2024 4:14 PM
To: '****** ******' <bsch96@t-online.de>
Cc: DPReCare01 <dprecare01@huawei.com>
Subject: RE: SR NO. 11660916 - Private Customer - 10KTL-M1-EU - Udate

Hallo,

aufgrund der GDPR-Richtlinie unseres Unternehmens können wir Ihre Geräte nicht aktualisieren. Sie müssen es selbst tun oder sich an Ihren Installateur wenden, um es zu tun. Ich sende Ihnen die Anleitung.

Mit freundlichen Grüßen,


Zoran Bulbić (Service Engineer, Romania TAC)

Service Hotline https://digitalpower.huawei.com/en/contact.html
<image001.png>
Helpdesk Leader– Corina Pirvu corina.elena.pirvu@huawei.com

This e-mail and its attachments contain confidential information from HUAWEI, which is intended only for the person or entity whose address is listed above. Any use of the information contained here in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!

Privacy Notice:
Huawei Technologies S.R.L. respects your privacy. We may collect the information and personal data you provide to us and the content of messages you deliver to us for customer service support by email and/or telephone calls. Such personal data includes name, enterprise name, contact information (email address, phone number and address), device name or model and device identifier( serial number). This information you provided to us will be used for contacting you and handling your technical service request. If further device/network analysis is required, we will also collect your device logs, IP addresses. For more details, including your privacy rights and the applicable retention periods, please see our Privacy Policy.



From: ****** ****** <bsch96@t-online.de>
Sent: Wednesday, January 24, 2024 3:53 PM
To: Zoran Bulbic <zoran.bulbic@huawei.com>
Subject: Re: SR NO. 11660916 - Private Customer - 10KTL-M1-EU - Udate

Hallo Bulbic,
wir können das nicht lesen,
bitte in deutsch senden.
Gruß ****** ******
Von meinem iPhone gesendet


Am 24.01.2024 um 14:47 schrieb Zoran Bulbic <zoran.bulbic@huawei.com>:


Hello,

Due to GDPR policy of our company we can’t update your devices. You have to do it by yourself or contact your installer company to do it. I’m sending you the guide.

Kind regards,

Zoran Bulbić (Service Engineer, Romania TAC)

Service Hotline https://digitalpower.huawei.com/en/contact.html
<image001.png>
Helpdesk Leader– Corina Pirvu corina.elena.pirvu@huawei.com

This e-mail and its attachments contain confidential information from HUAWEI, which is intended only for the person or entity whose address is listed above. Any use of the information contained here in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!

Privacy Notice:
Huawei Technologies S.R.L. respects your privacy. We may collect the information and personal data you provide to us and the content of messages you deliver to us for customer service support by email and/or telephone calls. Such personal data includes name, enterprise name, contact information (email address, phone number and address), device name or model and device identifier( serial number). This information you provided to us will be used for contacting you and handling your technical service request. If further device/network analysis is required, we will also collect your device logs, IP addresses. For more details, including your privacy rights and the applicable retention periods, please see our Privacy Policy.



From: Solar Inverter (Europe, Service Team) <eu_inverter_support@huawei.com>
Sent: Friday, January 19, 2024 11:58 AM
To: ****** ****** <******@t-online.de>
Cc: Solar Inverter (Europe, Service Team) <eu_inverter_support@huawei.com>; DPReCare01 <dprecare01@huawei.com>; Zoran Bulbic <zoran.bulbic@huawei.com>
Subject: SR NO. 11660916 - Private Customer - 10KTL-M1-EU - Udate




Sehr geehrter Kunde,

Bitte beachten Sie, dass der Fall SR NO. 11660916 erfolgreich erstellt und einem unserer Ingenieure zugewiesen wurde, der Sie in Kürze kontaktieren wird. Wir bitten Sie, bei der Kommunikation mit unseren Technikern die Option "Alle antworten / Reply All" zu wählen, um Ihre Antwort leicht zu verfolgen.

Vielen Dank im Voraus!


Vielen Dank, dass Sie sich an das Huawei Solar Inverter Global Service Center Romania gewandt haben!

Best Regards,

Ionut Ciocirlan (CCR, Romania TAC)
Service Hotline https://digitalpower.huawei.com/en/contact.html
<image001.png>
CCR Leader– Madalina Condel madalina.condel@huawei.com
This e-mail and its attachments contain confidential information from HUAWEI, which is intended only for the person or entity whose address is listed above. Any use of the information contained here in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!

Privacy Notice:
Huawei Technologies S.R.L. respects your privacy. We may collect the information and personal data you provide to us and the content of messages you deliver to us for customer service support by email and/or telephone calls. Such personal data includes name, enterprise name, contact information (email address, phone number and address), device name or model and device identifier( serial number). This information you provided to us will be used for contacting you and handling your technical service request. If further device/network analysis is required, we will also collect your device logs, IP addresses. For more details, including your privacy rights and the applicable retention periods, please see our Privacy Policy.





From: ****** ****** <******@t-online.de>
Sent: Friday, January 19, 2024 11:36 AM
To: Solar Inverter (Europe, Service Team) <eu_inverter_support@huawei.com>
Subject: Udate


Sehr geehrte Damen u. Herren,
warum geht das Update für meine Anlage nicht automatisch ?
Bitte alle Komponenten udaten.
Einwilligung wird hiermit Erteilt